Eligibility
Refund eligibility depends on product type, seller policy, payment status, and order fulfillment stage.
When refunds may apply
- Duplicate payments
- Failed delivery
- Unavailable products
- Unresolved order issues
Non-refundable items
Digital services and seller setup packages may be non-refundable once work has started.
Submitting a request
Customers must submit refund requests with order details to our support desk.
For questions about this policy, contact SOLVERTECH SOLUTIONS LIMITED, Uganda, Central Kampala, Nakawa Division, Ntinda Village 1.